The Delphi technique is a group communication process as well as a method of achieving a consensus of opinion associated with a specific topic. We have begun to identify some issues for COS developers to consider in using qualitative methods to inform the development of Delphi surveys in this article. The Delphi method, a group decision-making technique, is detailed, including its uses, underlying assumptions, strengths and limitations, potential benefits to qualitative higher education research, and key considerations in its use. We hope the ideas we present will be challenged, critiqued and built upon by others exploring the role of qualitative research in COS development. This is likely due to variation among studies that implement Delphi in CEM research and ambiguity in literature that provides guidance for the specific parameters associated with the method. The feed-back is the input for the second phase (and possibly a third phase) by which one tries to reach a consensus regarding a certain matter. Current pressures on public health systems have led to increased emphasis on restructuring, which is seen as a potential solution to crises of accessibility, quality, and funding. Leadership is an important factor in the success or failure of these Conclusions: Qualitative research has the potential to increase the research community's confidence in COS, although this will be dependent upon using rigorous and appropriate methodology. RAND developed the Delphi method in the 1950s, originally to forecast the impact of technology on warfare. It is a structured process for collecting data during the successive rounds and group consensus. potential role and contribution of qualitative research in this area. Use of the method is illustrated in a recent national study to develop a set of management audit assessment criteria. The essence of the Delphi method is the feed-back of the results after the first phase of the research. At present, the Delphi method has not seen widespread use in CEM research. Delphi technique can be used for qualitative research that is exploratory and identifying the nature and fundamental elements of a phenomenon is a basis for study. The Delphi method, also known as the estimate-talk-estimate technique (ETE), is a systematic and qualitative method of forecasting by collecting opinions from … This paper draws upon the experiences of using qualitative methods in the pre-Delphi stage of the development of three different COS. The method entails a group of experts who anonymously reply to questionnaires and subsequently receive feedback in the form of a statistical representation of the 'group response,' after which the process repeats itself. Introduction It continues to be an exciting time to be a researcher in the information systems discipline; there Delphi technique is a group knowledge acquisition method, which is also used for qualitative issue decision-makings. The Delphi Method for Graduate Research 2 Keywords: Graduate studies, Delphi Method, qualitative research, quantitative research, ques- tionnaire surveys.